POS ERP
POS ERP, a one-stop solution for waiters, to place an order or double-check self-ordering from customers on the spot real-time and on-premise. It is a web-based application that sends orders instantly to the kitchen printer and Kitchen Display Unit in real-time. POS ERP provides a great opportunity for the staff to focus on hospitality, upsell and improve the customer experience. Using POS ERP, the team doesn’t have to memorize the menu because it is displayed on the handheld device. It allows restaurants to manage data, items and modifiers on a device to enhance ticket time and order consistency track from POS.
CLIENT REQUIREMENT
The client requested an app that must be handy when dealing with the food business and save time with inventory management and tracking system. POS ERP should create good reports with sales of every menu, item and other service. Additionally, it must conduct several operations in a row, including order confirmation, table reservation, menu recommendation, order quality adjustment, apply loyalty codes and bill adjustment. This web-based application can manage human errors and automatically updates the database, allowing users to significantly reduce the response time.
FEATURES
The POS ERP included the following features:
- Ease of Operations
- Data Security
- Customer Sales
- Stock Management
- Purchase History and Invoice
- Sale History and Invoice
- Restaurant Finance Tracker
- Flexible and enable efficient workflows
- Responsive UI
- Intuitive and Easy-to-use
CHALLENGES
The key issue was adding a credit card terminal to process the credit card payments, as, at times, the card terminals don’t always do the same level of processing and reporting as the POS system. Furthermore, in order to be competitive, the POS ERP web-based application needed to be oriented at the e-commerce arena with maximum online payment methods; hence, it was significant to implement multiple payment methods support. Lastly, a backup POS system was required to be implemented to secure and save the customer’s data.
TECHNOLOGY STACK
The POS ERP comprised the following technology stack:
- Backend (Node.js and Django)
- Frontend (React)
- Database (MongoDB)
CONCLUSION
POS ERP eases the process of online order placement and creates and manages customer database. It improves labor efficiency and allows easy configuration. Additionally, this web-based application removes the ambiguity of handwritten orders and assists in the intelligent planning of kitchen orders. POS ERP allows a hassle-free set-up with a simple tap & go process and provide an exceptional customer experience.